Refund policy

If you change your mind or are not satisfied with your purchase, you can return your item within 30 days of delivery, provided that the product is sealed, unopened and unused.

1. Returns

To be eligible for a return:

  • The product must be sealed, unopened and unused.
  • The original seal must be completely intact.
  • Opened or used products cannot be returned, even if they were only opened for inspection.
  • The product must be returned in its original packaging, where applicable.
  • If your product is sealed and meets our return requirements, you can choose:
  • A refund, or
  • A replacement product — you can choose the same product or a different product.

If the replacement product has a higher value, you may need to pay the difference.

2. How to Return

To request a return:

  1. Email hello@zariyahglow.com with your order number and reason for the return.

  2. Our team will review your request and confirm your return.

  3. If approved, we'll provide you with the return instructions and arrange the return shipping.

  4. Once we receive and inspect the product, we'll process your refund or replacement, based on your preference.

3. Return Shipping

Zariyah Glow covers the return shipping costs for eligible returns.

You won't need to pay for the return shipping when your return is approved.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us with:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

We'll assess the issue and arrange a replacement or refund, as appropriate.

For items damaged during delivery, please contact us within 7 days of receiving your order so we can assist you promptly.

5. Order Cancellations

Orders are processed automatically and may not be cancellable once processing has started.

If your order has not yet been dispatched and a cancellation option is available in your account, you may request a cancellation.

For urgent cancellation requests, contact hello@zariyahglow.com  as soon as possible and we'll assist where we can.

6. Exchanges

We don't offer direct exchanges.

However, if you would like a different product, you can return your eligible sealed and unopened product within 30 days and choose a replacement product instead.

7. Refunds

Approved refunds will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

Important

30 days to return. Sealed = eligible. Opened = not eligible.

If your product is sealed, unopened and unused, you can return it within 30 days and choose either a refund or a replacement product.